Frequently Asked Questions
Everything you need to know about your Smarsjewelrys experience
What materials are Smarsjewelrys pieces made from?
Our jewelry is crafted using high-quality materials including 18k gold plating, sterling silver, and premium stainless steel to ensure durability and a long-lasting shine.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please contact our support team to initiate a return or exchange process.
Will your jewelry irritate sensitive skin?
Most of our pieces are hypoallergenic and nickel-free, making them safe for sensitive skin. Please check the specific product description for detailed material information.
How should I care for my jewelry to prevent tarnishing?
To maintain the luster of your pieces, avoid contact with water, perfumes, and lotions. Store them in a cool, dry place and clean gently with a soft microfiber cloth.
Can I track my order after it has been placed?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.